Hardware Functionality

Can I use rechargeable batteries?

 We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to give an accurate estimation of h...

What happens to the Keybox during a power trip (ie. electrical blackout)?

 As the Keybox runs on batteries, it will work regardless of a power trip or blackout. Article Number: IHIGK31002 File Type: General Public (GP)

Is the igloohome Keybox tested for fire-safety?

Tests for fire-safety of igloohome smart locks cannot be done independently of the fire-door it is installed on. We will be able to make an exception for b...

What material is the Keybox 03 made of?

The Keybox 03 body is made of zinc alloy, and is reinforced with steel to prevent breaking in. The Keybox loop is made of steel, with a silicon rubber casin...

What is the IP rating of the igloohome Keybox 03?

The Keybox 3 is able to withstand weather conditions with protection against dust and water (IP66) Article Number: IHIGK31005 File Type: Genera...

What is the warranty period of the Keybox 03?

 igloohome provides a 1 year product warranty on the igloohome keybox 03. This covers mechanical and electronics defects. The product warranty period ends 1...

How do I delete/un-pair my Keybox 03 from my account?

 You may refer to the following video to see how your Keybox can be unpaired from your account!  If you need further information or help simply write to...

Where should I place my Keybox 03?

We advise that the Keybox 03 be secured in a sheltered area. It is splash-resistant with IP66 certifications, but is not water-proof. You may refer to t...

What kind of batteries can I use?

Please only use AAA alkaline batteries. If you are located in a temperate country, you may wish to use lithium batteries. However, do note that the battery...

How do I pair my Keybox 03?

You may refer to the following videos to find out how to pair your Keybox!   Article Number: IHIGK31010 File Type: General Public (GP)