Hardware Functionality

Can I use rechargeable batteries?

  We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to give an accurate estimation of...

What happens to the padlock during a power trip (ie. electrical blackout)?

As the padlock runs on batteries, it will work regardless of a power trip or blackout.  Article Number: IHIGP11002 File Type: General Public (GP)

Is the igloohome Padlock tested for fire-safety?

Tests for fire-safety of igloohome smart locks cannot be done independently of the fire-door it is installed on. We will be able to make an exception for b...

What material is the Padlock made of?

The body of the padlock is made of Zinc Alloy and the shackle is made of Hardened Steel. Article Number: IHIGP11004 File Type: General Public (GP)

What is the IP rating of the Padlock?

 The padlock is able to withstand weather conditions with protection against dust and water (IP66) Article Number: IHIGP11005 File Type: General Publ...

What is the warranty period of the Padlock?

 igloohome provides a 1 year product warranty on the igloohome padlock. This covers mechanical and electronics defects. The product warranty period ends 1 y...

How do I delete/un-pair my Padlock from my account?

This must be done in Bluetooth range of the Padlock with Bluetooth and Internet connection. Tap on the menu icon on the top left hand corner of the app Tap...

Where should I place my Padlock?

We advise that the Padlock be secured in a sheltered area. It is splash-resistant with IP66 certifications, but is not water-proof. If you intend to pla...

What kind of batteries can I use?

The padlock functions best with Panasonic CR2 Lithium batteries. Do not use rechargeable, heavy-duty or other battery types. Please note that using recommen...

How do I pair my Padlock?

You may refer to the following video to see how to pair your padlock! Article Number: IHIGP11010 File Type: General Public (GP)