Support

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Product Lineup

Mortise Touch (MT1)
Mortise Touch (MT1)
Push Pull Mortise (MP1F)
Push Pull Mortise (MP1F)
Mortise 2+ (IGM4)
Mortise 2+ (IGM4)
Mortise 2 (IGM3)
Mortise 2 (IGM3)
Smart Lever Mortise (ML5)
Smart Lever Mortise (ML5)
Deadbolt Go (DBX)
Deadbolt Go (DBX)
Deadbolt 2S Metal Grey (IGB4)
Deadbolt 2S Metal Grey (IGB4)
RM2/RM2F Gate Lock
RM2/RM2F Gate Lock
Rim Lock for Wooden Doors (RW1)
Rim Lock for Wooden Doors (RW1)
Rim Lock for Metal Gates (IGR1)
Rim Lock for Metal Gates (IGR1)
Glass Door Lock (RG1)
Glass Door Lock (RG1)
OE1 Retrofit Lock
OE1 Retrofit Lock
OE1N (Nordic Retrofit)
OE1N (Nordic Retrofit)
Keybox 3 (IGK3)
Keybox 3 (IGK3)
SP2 - Consumer Padlock
SP2 - Consumer Padlock
Padlock Lite (SP3)
Padlock Lite (SP3)
Padlock (IGP1)
Padlock (IGP1)
Key Fob (IEF1)
Key Fob (IEF1)
Bridge (EB1)
Bridge (EB1)
EK1 Keypad
EK1 Keypad
Swing Handle Lock (IWS1)
Swing Handle Lock (IWS1)
igloohome App
igloohome App
iglooconnect
iglooconnect

Legacy Models

Mortise 1 (IGM1)
Mortise 1 (IGM1)
Deadbolt 2S (IGB3)
Deadbolt 2S (IGB3)
Deadbolt 02 (IGB2)
Deadbolt 02 (IGB2)
Deadbolt 01 (IGB1)
Deadbolt 01 (IGB1)
Keybox 2 (IGK2)
Keybox 2 (IGK2)
Keybox 1 (IGK1)
Keybox 1 (IGK1)
Latch
Latch

General

Process
Airbnb
Support Period
Warranty and Returns

Warranty & Returns

We provide 1 year product warranty on products purchased via our online store. This covers mechanical and electronics defects. The product warranty period ends 1 year from when you've received our product. Additional fees for services may apply.

Do check on your warranty provisions with our authorised reseller if you purchased our products through them.

Learn more about our warranty policies here