Hardware Functionality
When do I need to change the batteries for my Smart Mortise 2+?
Batteries should last up to 12-18 months based on moderate usage.However, should you receive a low battery warning from the...
How do I replace batteries on my lock?
Slide up the battery cover on the back of the lock and replace all eight batteries. Please ensure they are...
Can I use rechargeable batteries?
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to...
What kind of batteries can I use?
Please only use AA-sized alkaline batteries. We recommend using only Energizer or Duracell batteries.Note: Do not use: Non-alkaline, Super Heavy...
How do I change the volume of the Mortise?
This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...
What is the Fire Detection Alarm?
When the sensor on the inside of the door detects a temperature of 70 (+/-5)˚C for a sustained period of...
What happens when Keypad Disabled Mode is activated?
The Keypad Disabled Mode will disable the keypad, making it unresponsive to PIN Codes, fingerprints, and Key Cards.Note: Use master...
What if someone tries to dismantle/pry open the lock?
Each lock is secured with a Tamper alarm. When the front assembly of the mortise is removed from the back,...
How is the Security Lockout mode activated?
Security Lockout is activated when 5 consecutive attempts of a particular unlocking method are used to unlock the Mortise.On the...
How do I unlock with key cards/key stickers?
After adding your key card/sticker to the Mortise, unlock by tapping your key card/sticker on the Card icon on the...