Hardware Functionality

How will the lock alert me when it is low on battery?

If the battery is below 20%, the lock will emit 2 sets of 2 short beeps with pulsing Red LED. If...

When do I need to change the batteries for my Smart Mortise 2+?

Batteries should last up to 9 months based on moderate usage.However, should you receive a low battery warning from the...

How do I replace batteries on my lock?

Slide up the battery cover on the back of the lock and replace all eight batteries. Please ensure they are...

Can I use rechargeable batteries?

We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to...

What kind of batteries can I use?

Please only use AA-sized alkaline batteries. We recommend using only Energizer or Duracell batteries.Note: Do not use: Non-alkaline, Super Heavy...

How do I change the volume of the Mortise?

This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...

How do I deactivate Keypad Disabled Mode?

Keypad Disabled Mode can be deactivated by one of the following:Deactivate from inside of doorPress and hold the multi-function button...

What is the Fire Detection Alarm?

When the sensor on the inside of the door detects a temperature of 70 (+/-5)˚C for a sustained period of...

What happens when Keypad Disabled Mode is activated?

The Keypad Disabled Mode disables the keypad, making it unresponsive to PIN Codes, fingerprints, and Key Cards.Note: Master and guest...

What if someone tries to dismantle/pry open the lock?

Each lock is secured with a Tamper alarm. When the front assembly of the mortise is removed from the back,...