Hardware Functionality
Factory PINS per Lock Model
Live Lock Models:Padlock (IGP1):1 2 3 4 5 6 7 8 9 0 followed byKeybox 3 (IGK3):1 2 3 4...
Can I use rechargeable batteries?
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to...
What happens to the Smart Mortise 2+ during a power trip (ie. electrical blackout)?
As the lock runs on batteries, it will work regardless of a power trip or blackout.Article Number:IHIGM41002File Type:General Public (GP)...
The touchscreen of the Smart Mortise 2+ is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
The igloohome Smart Mortise 2+ comes with a Masking PIN code feature which allows you to enter random digits prior...
Is the igloohome Smart Mortise 2+ tested for fire-safety?
Tests for fire-safety of the Smart Mortise 2+ cannot be done independently of the fire-door it is installed on.We will...
How do I unlock/lock the igloohome Smart Mortise 2+?
To unlock the Smart Mortise from the outside, you may either:Use a PIN (Master or created PINs) code, followed by...
How do I activate/deactivate auto-relock on the Mortise?
This can be done via the app.In the lock page where you see the Bluetooth unlock icon, tap on 'Settings' at...
If I am inside of the house, can I still unlock the door using the Bluetooth key?
Yes, you will be able to unlock the Mortise as long you are within the Bluetooth range.Article Number:IHIGM41007File Type:General Public...
Does auto Re-lock work with all types of unlocking method?
Yes, the auto re-lock function works with all types of unlocking method.By default, Auto Re-Lock is enabled. This ensures that...
How do I unlock my door if I accidentally locked it before pairing?
To unlock your igloohome smart Mortise 2+ while it is in the factory mode, tap on the lock to wake...