Hardware Functionality
How do I replace batteries on my lock?
Slide up the battery cover on the back of the lock and replace all batteries. Please ensure they are AA...
Can I use rechargeable batteries?
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to...
What kind of batteries can I use?
Please only use AA-sized alkaline batteries.Note: Do not use: Non-alkaline, Super Heavy Duty or rechargeable batteries.Article Number:IHIGM31014File Type:General Public (GP)...
How do I change the volume of the Mortise?
This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...
How do I deactivate Keypad Disabled Mode?
Keypad Lockout Mode can be deactivated by one of the following:Deactivate from inside of door:Hold the Multi-function button until beeps...
What is the Fire Detection Alarm?
When the sensor on the inside of the door detects a temperature between 50˚C - 70˚C for a sustained period...
What happens when Keypad Disabled Mode is activated?
Keypad Disabled Mode disables the Mortise keypad making it unresponsive to PIN Codes and Keycards.You may refer to this video...
What if someone tries to dismantle/pry open the lock?
Each lock is secured with a Tamper alarm. When the front assembly of the mortise is removed from the back,...
How do I activate Keypad Disabled Mode?
To activate Keypad Lockout mode, press and hold the Multi-Function button until you hear a series of beeps.In this mode,...
How is Security Lockout activated?
Security Lockout is activated when a combination of either 5 wrong PIN codes and/or key cards are used to unlock...