Hardware Functionality

How do I replace batteries on my lock?

 Use the hex key provided to release and remove the battery cover. Replace all four batteries and ensure they are...

What kind of batteries can I use?

 Please only use AA-sized alkaline batteries. We recommend using only Energizer or Duracell batteries.Note: Do not use: Non-alkaline, Super Heavy...

How do I change the volume of the Rim Lock?

 This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...

How do I deactivate Keypad Disabled Mode?

 Keypad Disabled Mode can be deactivated by one of the following:Deactivate from inside of door:Hold on to the Multi-Function Button...

What happens when Keypad Disabled Mode is activated?

 The Keypad Disabled Mode disables the Rim Lock keypad, making it unresponsive to PIN Codes, and Key Cards.Note: Master &...

What if someone tries to dismantle/pry open the lock?

 Each lock is secured with a Tamper alarm. When the front assembly of the Rim lock is removed from the...

How do I activate Keypad Disabled Mode?

 When the lock is in a locked state, press and hold the multi-function button until you hear a series of...

How is the Security Lockout mode activated?

 Security Lockout is activated when 5 consecutive attempts of PINs and RFID cards are used to unlock the Rim lock.On...

How do I unlock with key cards/key stickers?

 After adding your key card/sticker to the Rim Lock, unlock by tapping your key card/sticker on the Card icon on...

How do I delete RFID cards?

 You can delete the RFID cards via the igloohome app.When viewing the lock in the app, tap on 'Access' (the...