Hardware Functionality
How do I replace batteries on my lock?
Use the hex key provided to release and remove the battery cover. Replace all four batteries and ensure they are...
What kind of batteries can I use?
Please only use AA-sized alkaline batteries. We recommend using only Energizer or Duracell batteries.Note: Do not use: Non-alkaline, Super Heavy...
How do I change the volume of the Rim Lock?
This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...
How do I deactivate Keypad Disabled Mode?
Keypad Disabled Mode can be deactivated by one of the following:Deactivate from inside of door:Hold on to the Multi-Function Button...
What happens when Keypad Disabled Mode is activated?
The Keypad Disabled Mode disables the Rim Lock keypad, making it unresponsive to PIN Codes, and Key Cards.Note: Master &...
What if someone tries to dismantle/pry open the lock?
Each lock is secured with a Tamper alarm. When the front assembly of the Rim lock is removed from the...
How do I activate Keypad Disabled Mode?
When the lock is in a locked state, press and hold the multi-function button until you hear a series of...
How is the Security Lockout mode activated?
Security Lockout is activated when 5 consecutive attempts of PINs and RFID cards are used to unlock the Rim lock.On...
How do I unlock with key cards/key stickers?
After adding your key card/sticker to the Rim Lock, unlock by tapping your key card/sticker on the Card icon on...
How do I delete RFID cards?
You can delete the RFID cards via the igloohome app.When viewing the lock in the app, tap on 'Access' (the...