Hardware Functionality
How do I replace batteries on my lock?
Slide up the battery cover on the back of the lock and replace all four batteries. Please ensure they are...
What kind of batteries can I use?
Please only use AA-sized alkaline batteries. We recommend using only Energizer or Duracell batteries. Note: Do not use: Non-alkaline, Super...
How do I change the volume of the Push Pull Mortise?
This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...
How do I deactivate Keypad Disabled Mode?
Keypad Disabled Mode can be deactivated by one of the following:Deactivate from inside of doorPress and hold the multi-function button...
What happens when Keypad Disabled Mode is activated?
The Keypad Disabled Mode disables the Push Pull Mortise keypad, making it unresponsive to PIN Codes, fingerprints, and Key Cards.Note:...
What if someone tries to dismantle/pry open the lock?
Each lock is secured with a Tamper alarm. When the front assembly of the Push Pull Mortise is removed from...
How do I activate Keypad Disabled Mode?
To activate Keypad Disabled mode, press and hold the multi-function button until you hear a series of beeps.In this mode,...
How is the Security Lockout mode activated?
Security Lockout is activated when 5 consecutive attempts of a particular unlocking method are used to unlock the Push Pull...
How do I unlock with key cards/key stickers?
After adding your key card/sticker to the Push Pull Mortise, unlock by tapping your key card/sticker on the Card icon...
How do I add / delete RFID cards?
To delete RFID cards, you can do so via the igloohome app.When viewing the lock in the app, tap on...