On the rare occasion that pairing is unsuccessful, here are some steps you can take:
Try using a different mobile device with the same username and password

Update your phone’s Operating System to the latest version

Restart the Bluetooth and internet connection on your mobile device

Restart igloohome’s application on your mobile device

Ensure that right before you remove one battery for pairing, the touchpad stays awake

Ensure that during pairing mode (after 2 beeps), the touch pad stays awake

Switch to brand new batteries

Try using 3G instead of WiFi

Ensure that the time sync on your phone is correct.

If the issue persists, please reach out to us at support@igloohome.co for further assistance.