On the rare occasion that pairing is unsuccessful, here are some steps you can take:
Try using a different mobile device with the same username and password
Update your phone’s Operating System to the latest version
Restart the Bluetooth and internet connection on your mobile device
Restart igloohome’s application on your mobile device
Ensure that right before you remove one battery for pairing, the touchpad stays awake
Ensure that during pairing mode (after 2 beeps), the touch pad stays awake
Switch to brand new batteries
Try using 3G instead of WiFi
Ensure that the time sync on your phone is correct.
If the issue persists, please reach out to us at email@example.com for further assistance.
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