igloohome offers full assistance during onboarding.
Internal Process flow
Confirmed reservations are sent to the platform -> the platform generates a unique URL and sends it back to Avantio -> the Property Manager can now insert the “Locks” block within any template of their choosing.
Synchronization process for clients who aren't igloohome’s clients
First, a new igloohome customer must register an account in our igloohome app, available on Android and iOS. Then you will have to pair your locks and link bridge/keypads on the Igloohome app.
How to pair and link the locks ?
Once you have your login details and an agreement with igloohome, request a connection with igloohome by creating a ticket to Avantio Support.
The Avantio Support team will provide you with the credentials that will be used to open an automatic synchronisation between Avantio and igloohome.
Please only request a connection with igloohome once you have signed up with igloohome and have your igloohome login details. You will use these credentials in Integration: Step 4.
1. Log in with your igloohome account access details Iglooconnect
2. Go to Settings and configure Stripe payment.
3. Select Avantio
4. Sign in using the Username and Password provided by the Avantio Support.
5. Now link your igloohome account
6. Select Device and map your properties
Note: If you can’t see your Avantio property, please ensure that the timezone in Avantio matches the timezone of your Igloohome locks.
7. After adding your lock, it will appear in the Pending List for 15 minutes.
8. After 15 minutes, it will appear in the Active List. Guests can now make a booking for that property.
9. Select Properties. Customize PIN duration for a property: Setup a Check-in and Check-out timing and override the default duration.
10. Monitor your dashboard from the “Home” tab. Reveal your active PINs from the dashboard
11. From the ‘bookings’ tab, check for upcoming bookings.
12. Unlock your property in real-time (bridge required)
13. Canceled bookings revoke the PIN (Bridge required)
14. Back Up Your Data Like a Pro
15. Set up the automation in Avantio Harmony.
- Create a New Solution in Avantio Harmony
- Select Clients
- Choose "Send Instructions to the Guests"
- Add a Name to the Solution
- Complete the Trigger: For example, "Reservation changed to the status of confirmed and paid."
- Define When to Send the Email with the PIN code
- Select the Template: 'Confirmed Booking'
16. This is what guests will receive in their email after their booking is confirmed.
This is a two-way synchronisation; igloohome sends to Avantio the access instructions and Avantio saves them in VRMS for a Property Manager to be able to send this information through Harmony.
How to automate the sending of electronic lock access data directly from the Avantio system?
During the onboarding with igloohome, please assure you specify the time when the reservation confirmation email is scheduled to be sent, in order for igloohome to be able to send the access data to Avantio before the email is sent to the traveller. This way we ensure that the email won't be missing the access information at the time of its automatic sending by Harmony.
With igloohome, the reservation confirmation email should be sent at least 30 minutes after the booking confirmation.