We have compiled a list of frequently asked questions to provide quick and helpful information.
You may refer to the details below:
1. Should I use OE1 bluetooth ID or EK1 in the Avantio-portal?
2. My EK1 does not unlock my OE1?
answer: you need to link your keypad (EK1) with OE1 (Retrofit) in the igloohome app.
3. Why does my list of properties doesn’t show up?
answer: It takes around 2 hours to show up
4. My algoPIN is not generated although it is in pre-booking.
answer: It can take up to 5 minutes for the pin code to be generated
5. What happens when guests want to extend their booking?
answer: You have to access igloohome app, go to the EK1 for that property and generate duration AlgoPIN manually.
6. What happens when I want to delete an algoPIN?
answer: Currently, we are developing this feature and will be launched at a later date (TBC).
7. Where do we find the access code?
answer: The link with the access code is embedded in the email
Access the confirmation email and click on the link