The following is the video on how to properly unpair your lock!

There are several instances where you will be required to unpair the lock:

1. As part of a troubleshooting step

2. If you want to pair the lock with a new igloohome account/different email address

3. To reset it to factory settings

If you need further assistance, do raise a ticket with us!

Article Number

File TypeGeneral Public (GP)