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<div class="control-group ticket_section"> <label class=" control-label cf_customerselected_option_771215-label " for="helpdesk_ticket_cf_customerselected_option_771215">What is the question about?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_customerselected_option_771215]" id="helpdesk_ticket_custom_field_cf_customerselected_option_771215"><option value="">...</option> <option data-id="35000942915" value="Installation">Installation</option> <option data-id="35000942916" value="Device Functions">Device Functions</option> <option data-id="35000942917" value="Account set-up">Account set-up</option> <option data-id="35000942918" value="Order Fulfilment">Order Fulfilment</option> <option data-id="35001114055" value="Smart Home Integration">Smart Home Integration</option> <option data-id="35000942919" value="Sales - Enterprise">Sales - Enterprise</option> <option data-id="35001084921" value="Others">Others</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_new_bt_id_771215-label " for="helpdesk_ticket_cf_new_bt_id_771215">Bluetooth ID - if applicable (this can be found in the igloohome app, under lock settings; please indicate 'nil' if not applicable)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_new_bt_id_771215]" id="helpdesk_ticket_custom_field_cf_new_bt_id_771215" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_incident_classification_771215-label " for="helpdesk_ticket_cf_incident_classification_771215">What is the Incident about?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_incident_classification_771215]" id="helpdesk_ticket_custom_field_cf_incident_classification_771215"><option value="">...</option> <option data-id="35000902749" value="Lock functions">Lock functions</option> <option data-id="35000902750" value="Installation issues">Installation issues</option> <option data-id="35001044715" value="Cosmetic issues">Cosmetic issues</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_number_of_locks_affected_771215-label " for="helpdesk_ticket_cf_number_of_locks_affected_771215">Number of locks affected</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_number_of_locks_affected_771215]" id="helpdesk_ticket_custom_field_cf_number_of_locks_affected_771215" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_new_bt_id_771215-label " for="helpdesk_ticket_cf_new_bt_id_771215">Bluetooth ID - if applicable (this can be found in the igloohome app, under lock settings; please indicate 'nil' if not applicable)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_new_bt_id_771215]" id="helpdesk_ticket_custom_field_cf_new_bt_id_771215" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_invoice_number70474_771215-label " for="helpdesk_ticket_cf_invoice_number70474_771215">Invoice number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_invoice_number70474_771215]" id="helpdesk_ticket_custom_field_cf_invoice_number70474_771215" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_product_environment_771215-label " for="helpdesk_ticket_cf_product_environment_771215">Product Environment</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_product_environment_771215]" id="helpdesk_ticket_custom_field_cf_product_environment_771215"><option value="">...</option> <option data-id="35000901928" value="Outdoor">Outdoor</option> <option data-id="35000902996" value="Indoor">Indoor</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_problem_classificationigh_771215-label " for="helpdesk_ticket_cf_problem_classificationigh_771215">What is the problem about?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_problem_classificationigh_771215]" id="helpdesk_ticket_custom_field_cf_problem_classificationigh_771215"><option value="">...</option> <option data-id="35000902555" value="igloohome App">igloohome App</option> <option data-id="35001127021" value="iglooaccess/idp">iglooaccess/idp</option> <option data-id="35000949653" value="iglooconnect">iglooconnect</option> <option data-id="35001088687" value="Time drift (RTC-internal clock, has gone haywire)">Time drift (RTC-internal clock, has gone haywire)</option> <option data-id="35000902556" value="Airbnb">Airbnb</option> <option data-id="35000902557" value="Smily/BookingSync">Smily/BookingSync</option> <option data-id="35001087763" value="Issue with migration to API v2">Issue with migration to API v2</option> <option data-id="35000902558" value="Issue after App update">Issue after App update</option> <option data-id="35001024912" value="Bluetooth unlock and Guest Bluetooth key not working">Bluetooth unlock and Guest Bluetooth key not working</option> <option data-id="35001101507" value="only Master PIN works">only Master PIN works</option> <option data-id="35000989095" value="Unclassified">Unclassified</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_problem_classification_771215-label " for="helpdesk_ticket_cf_problem_classification_771215">What is the problem about?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_problem_classification_771215]" id="helpdesk_ticket_custom_field_cf_problem_classification_771215"><option value="">...</option> <option data-id="35000901801" value="Dashboard">Dashboard</option> <option data-id="35000901802" value="iglooworks App">iglooworks App</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_number_of_locks_affected_771215-label " for="helpdesk_ticket_cf_number_of_locks_affected_771215">Number of locks affected</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_number_of_locks_affected_771215]" id="helpdesk_ticket_custom_field_cf_number_of_locks_affected_771215" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_new_bt_id_771215-label " for="helpdesk_ticket_cf_new_bt_id_771215">Bluetooth ID - if applicable (this can be found in the igloohome app, under lock settings; please indicate 'nil' if not applicable)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_new_bt_id_771215]" id="helpdesk_ticket_custom_field_cf_new_bt_id_771215" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_platformmoble_771215-label " for="helpdesk_ticket_cf_platformmoble_771215">Platform(MOBILE)</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_platformmoble_771215]" id="helpdesk_ticket_custom_field_cf_platformmoble_771215"><option value="">...</option> <option data-id="35000901859" value="IOS">IOS</option> <option data-id="35000901860" value="Android">Android</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_platformos_version_771215-label " for="helpdesk_ticket_cf_platformos_version_771215">Platform/OS Version</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_platformos_version_771215]" id="helpdesk_ticket_custom_field_cf_platformos_version_771215" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_phone_model_771215-label " for="helpdesk_ticket_cf_phone_model_771215">Phone Model</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_phone_model_771215]" id="helpdesk_ticket_custom_field_cf_phone_model_771215" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_app_version_771215-label " for="helpdesk_ticket_cf_app_version_771215">App Version</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_app_version_771215]" id="helpdesk_ticket_custom_field_cf_app_version_771215" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_category_771215-label " for="helpdesk_ticket_cf_category_771215">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_771215_35000902554" name="helpdesk_ticket[custom_field][cf_category_771215]"><option value="">...</option> <option value="Sales / Promotion/Spam">Sales / Promotion/Spam</option> <option value="Phone Notification">Phone Notification</option> <option value="Distributor">Distributor</option> <option value="HR/Admin/Finance">HR/Admin/Finance</option></select><div class="level_2"><label class="">Sub-category</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_subcategory680876_771215_35000902554" name="helpdesk_ticket[custom_field][cf_subcategory680876_771215]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category_771215_35000902554').nested_select_tag({"data_tree":[["Sales / Promotion/Spam","Sales / Promotion/Spam",[]],["Phone Notification","Phone Notification",[["Abandoned Call","Abandoned Call",[]],["Voicemail","Voicemail",[]]]],["Distributor","Distributor",[["RMA","RMA",[]],["Invoice request","Invoice request",[]]]],["HR/Admin/Finance","HR/Admin/Finance",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"35000902554","subcategory_id":"helpdesk_ticket_custom_field_cf_subcategory680876_771215_35000902554"}); //]]> </script> </div> </div>
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