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Line Of Business
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igloohome
iglooworks
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Question
Feature Request
Hardware Incident
Software Problems
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<div class="control-group ticket_section"> <label class=" control-label cf_what_is_the_question_about_771215-label " for="helpdesk_ticket_cf_what_is_the_question_about_771215">What is the question about?</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_what_is_the_question_about_771215_35000902550" name="helpdesk_ticket[custom_field][cf_what_is_the_question_about_771215]"><option value="">...</option> <option value="Installation">Installation</option> <option value="Lock Functions">Lock Functions</option> <option value="Account">Account</option></select><div class="level_2"><label class=""> Subcategory</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_subcategory_771215_35000902550" name="helpdesk_ticket[custom_field][cf_subcategory_771215]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_what_is_the_question_about_771215_35000902550').nested_select_tag({"data_tree":[["Installation","Installation",[]],["Lock Functions","Lock Functions",[]],["Account","Account",[["Transfer of ownership","Transfer of ownership",[]],["Account set up error","Account set up error",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"35000902550","subcategory_id":"helpdesk_ticket_custom_field_cf_subcategory_771215_35000902550"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_new_bt_id_771215-label " for="helpdesk_ticket_cf_new_bt_id_771215">Bluetooth ID - if applicable (this can be found in the igloohome app, under lock settings; please indicate 'nil' if not applicable)</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_new_bt_id_771215" name="helpdesk_ticket[custom_field][cf_new_bt_id_771215]" size="30" type="text" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_feature_category_771215-label " for="helpdesk_ticket_cf_feature_category_771215">What is your request about?</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_feature_category_771215" name="helpdesk_ticket[custom_field][cf_feature_category_771215]"><option value="">...</option> <option value="Functional features (tell us more about your idea in the description box below!)" data-id="35000901929">Functional features (tell us more about your idea in the description box below!)</option> <option value="Integration with other platforms (tell us more about your idea in the description box below!)" data-id="35000901930">Integration with other platforms (tell us more about your idea in the description box below!)</option> <option value="User experience ideas/feedback (tell us more about your idea in the description box below!)" data-id="35000901931">User experience ideas/feedback (tell us more about your idea in the description box below!)</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_incident_classification_771215-label " for="helpdesk_ticket_cf_incident_classification_771215">What is the Incident about?</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_incident_classification_771215" name="helpdesk_ticket[custom_field][cf_incident_classification_771215]"><option value="">...</option> <option value="Lock functions" data-id="35000902749">Lock functions</option> <option value="Installation issues" data-id="35000902750">Installation issues</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_number_of_locks_affected_771215-label " for="helpdesk_ticket_cf_number_of_locks_affected_771215">Number of locks affected</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_number_of_locks_affected_771215" name="helpdesk_ticket[custom_field][cf_number_of_locks_affected_771215]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_new_bt_id_771215-label " for="helpdesk_ticket_cf_new_bt_id_771215">Bluetooth ID - if applicable (this can be found in the igloohome app, under lock settings; please indicate 'nil' if not applicable)</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_new_bt_id_771215" name="helpdesk_ticket[custom_field][cf_new_bt_id_771215]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_invoice_number70474_771215-label " for="helpdesk_ticket_cf_invoice_number70474_771215">Invoice number</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_invoice_number70474_771215" name="helpdesk_ticket[custom_field][cf_invoice_number70474_771215]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_product_environment_771215-label " for="helpdesk_ticket_cf_product_environment_771215">Product Environment</label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_product_environment_771215" name="helpdesk_ticket[custom_field][cf_product_environment_771215]"><option value="">...</option> <option value="Outdoor" data-id="35000901928">Outdoor</option> <option value="Indoor" data-id="35000902996">Indoor</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_problem_classificationigh_771215-label " for="helpdesk_ticket_cf_problem_classificationigh_771215">What is the problem about?</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_problem_classificationigh_771215" name="helpdesk_ticket[custom_field][cf_problem_classificationigh_771215]"><option value="">...</option> <option value="igloohome App" data-id="35000902555">igloohome App</option> <option value="Airbnb" data-id="35000902556">Airbnb</option> <option value="BookingSync" data-id="35000902557">BookingSync</option> <option value="Issues after App update" data-id="35000902558">Issues after App update</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_problem_classification_771215-label " for="helpdesk_ticket_cf_problem_classification_771215">What is the problem about?</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_problem_classification_771215" name="helpdesk_ticket[custom_field][cf_problem_classification_771215]"><option value="">...</option> <option value="Dashboard" data-id="35000901801">Dashboard</option> <option value="iglooworks App" data-id="35000901802">iglooworks App</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_number_of_locks_affected_771215-label " for="helpdesk_ticket_cf_number_of_locks_affected_771215">Number of locks affected</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_number_of_locks_affected_771215" name="helpdesk_ticket[custom_field][cf_number_of_locks_affected_771215]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_new_bt_id_771215-label " for="helpdesk_ticket_cf_new_bt_id_771215">Bluetooth ID - if applicable (this can be found in the igloohome app, under lock settings; please indicate 'nil' if not applicable)</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_new_bt_id_771215" name="helpdesk_ticket[custom_field][cf_new_bt_id_771215]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_platformmoble_771215-label " for="helpdesk_ticket_cf_platformmoble_771215">Platform(MOBILE)</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_platformmoble_771215" name="helpdesk_ticket[custom_field][cf_platformmoble_771215]"><option value="">...</option> <option value="IOS" data-id="35000901859">IOS</option> <option value="Android" data-id="35000901860">Android</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_platformos_version_771215-label " for="helpdesk_ticket_cf_platformos_version_771215">Platform/OS Version</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_platformos_version_771215" name="helpdesk_ticket[custom_field][cf_platformos_version_771215]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_phone_model_771215-label " for="helpdesk_ticket_cf_phone_model_771215">Phone Model</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_phone_model_771215" name="helpdesk_ticket[custom_field][cf_phone_model_771215]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_app_version_771215-label " for="helpdesk_ticket_cf_app_version_771215">App Version</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_app_version_771215" name="helpdesk_ticket[custom_field][cf_app_version_771215]" size="30" type="text" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_category_771215-label " for="helpdesk_ticket_cf_category_771215">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_771215_35000902554" name="helpdesk_ticket[custom_field][cf_category_771215]"><option value="">...</option> <option value="Order Fulfilment Follow Up">Order Fulfilment Follow Up</option> <option value="Sales / Promotion">Sales / Promotion</option> <option value="HR/Admin/Finance">HR/Admin/Finance</option></select><div class="level_2"><label class="">Sub-category</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_subcategory680876_771215_35000902554" name="helpdesk_ticket[custom_field][cf_subcategory680876_771215]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category_771215_35000902554').nested_select_tag({"data_tree":[["Order Fulfilment Follow Up","Order Fulfilment Follow Up",[["Installation Schedule Inquiry","Installation Schedule Inquiry",[]],["Order Delivery","Order Delivery",[]]]],["Sales / Promotion","Sales / Promotion",[]],["HR/Admin/Finance","HR/Admin/Finance",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"35000902554","subcategory_id":"helpdesk_ticket_custom_field_cf_subcategory680876_771215_35000902554"}); //]]> </script> </div> </div>
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