Account

How do I logout of the igloohome app?

To logout, select Logout from the side menu. Article Number: IHAPP1009 File Type: General Public (GP)

How do I login to the igloohome app?

When you first download the igloohome app, or after you logout, you will see the login page. Click on Login to enter your login details. Article Number...

How do I reset my igloohome account password?

If you have forgotten your password, click on Login > Forgot password. An email will be sent to you with the password reset instructions. Article Nu...

How do I register for an igloohome account?

Before you register, you will need the igloohome app installed on your smartphone. On the Login page, click on Register. After registration, you will recei...

What happens if I lose my smartphone?

If you lose your smartphone, use another phone to delete your lock from your old account, and pair it to a newly registered account. Then change the passwor...

What if I accidentally lock myself out before pairing the lock?

Before pairing, the igloohome smart lock is in a factory-reset state, hence you can use the factory pin to unlock. The factory PIN is different for each mo...

I want to allow a trusted party to have admin control over the lock too. What can I do?

A single igloohome SmartLock can only be paired to one account. If you'd wish to allow the other party to perform admin control over the lock such as ...

What if I forget my Master PIN code?

Your Master PIN code can be accessed via the igloohome mobile app. You can also change the Master PIN code to a 7 - 9 digit combination that is easy to rem...

How many mobile devices can I pair with one igloohome smart lock?

A single igloohome SmartLock can only be paired with one igloohome account (one email address) at a time. However, it is possible to use the same account a...

How many locks can be paired with one account?

A single igloohome account (email address) can be used to pair with an unlimited number of locks. You may wish to organise your locks with home listings sh...