Software Functionality

How do I delete/view and manage locks?

How do I view and manage locks? At the home page, select the property in which the lock is associated to. Select the lock you wish to manage. How do I del...

How do I delete a home listing?

Under Configuration menu > Manage Homes > Delete icon > Select the home listing to delete Note: Home listings cannot be deleted if there are assoc...

How do I access Lock Info page on the igloohome app?

If you have 1 lock paired to your account, the Lock Info page is shown by default. If you have more than 1 lock paired to your account, go to Home > Sel...

How do I view/filter/update activity logs?

To view your activity logs, From Lock Info page > Click on the icon on the top right corner To filter activity logs, Under Activity logs > Filter &g...

What do access logs on the igloohome mobile app show?

Access logs on the igloohome mobile app show the successful unlocks (via PIN codes or bluetooth keys), with the date and time of the unlocking. Note: Acces...

What are the preventative measures for hacking?

 There are a few features of our lock that prevent hackers from gaining access to your property: Advanced AES encryption and server side architecture are u...

How does Privacy Mode work?

What is Privacy Mode? Privacy Mode is available on our Deadbolt and Mortise models. It is essentially a “Do not Disturb” mode making it unresponsive to Blu...

How to prevent someone from guessing my pin-codes?

The possibility of such risk is minimal with: Security lock out mode: Lock will go unresponsive for 5 minutes after 5 tries of invalid pin-codes. Decoy Pin...

How do I use the Decoy/Masking PIN feature?

The Decoy PIN feature is built-in to our locks and does not require activation. To use the Decoy PIN, simply key in up to 8 random digits before entering y...