Software Functionality

Are igloohome locks vulnerable to Blueborne attacks?

Blueborne attacks specifically target iOS, Android, Linux and Windows. As igloohome locks are not running on these systems, they are not vulnerable to Blueb...

How do I contact support via the igloohome app?

At the home page, click on the hamburger icon at the top left hand corner of the screen. Select 'Support' Then click on 'Help & Support&#...

Why can't I generate a permanent PIN code for my latch? (include email address)

Earlier versions of the Latch model do not support Permanent PIN generation. Alternatively, you may create a 180 day-long Duration PIN. Article Number: ...

Why doesn't my Master PIN code work?

The Master PIN will always work. If not, it is possible that it may have been changed by another account user. Refresh the Lock Info page by pulling the scr...

Why do I get an error message when I try to reset my PIN codes?

There are a few reasons why you might face an error when resetting PIN codes. The Bluetooth signal on your phone is unstable. In this case, switch the Blue...

How do I wake the keypad?

Place a palm or finger over the keypad and it will light up. Note: Do not worry if you accidentally press a key when trying to activate the keypad and proc...

Do I need to be near the igloohome smart lock to create a PIN code?

Generated PINs can be created remotely as long as there is internet connection on the app. Article Number: IHAPP1046 File Type: General Public (GP)

Do I need internet and Bluetooth on my phone during pairing?

Yes, your phone requires a stable internet connection (ideally mobile data) and Bluetooth while pairing your igloohome lock to ensure a smooth pairing proce...

How do I view and manage home listings?

Under Configuration menu > Manage Homes If you wish to edit your house listing names, Under Configuration menu > Manage Homes > Select Home listi...

How do I change the region of a home listing?

Under Configuration menu > Manage Homes > Select Home listing > Click on Edit icon next to Region name Article Number: IHAPP1083 File Type: ...