Software Functionality

How do I keep the battery status on the app updated?

At the home page, select the property in which the lock is associated to. Select the lock you wish to manage. Click on 'Settings' at the bottom ri...

How do I update logs from Status tab?

At the home page, select the property in which the lock is associated to. Select the lock you wish to manage. Click on 'Logs' at the bottom right ...

How do I sync lock time?

At the home page, select the property in which the lock is associated to. Select the lock you wish to manage. Click on 'Settings' at the bottom ri...

Can I disable igloohome app push notifications?

At the moment, it is not possible to do so from the app itself, but you may wish to disable app notifications from your phone settings. Article Number: ...

Are there igloohome app push notifications when someone enters my house/property?

In-app notifications are available for any Bluetooth Key activities. These will be sent in real time when guests uses a Bluetooth key for access. Owners wil...

What can the igloohome SmartLock do?

The igloohome SmartLock allows keyless access to your apartment. The main modes of entry include PIN code and Bluetooth Unlock. If you are an Airbnb host, ...

Are there any security features to ensure that hackers will not be able to unlock the door?

  There are a few features of our lock that prevent hackers from gaining access to your property: Advanced AES encryption and server side architecture are...

Is there a security lockout mode (eg. when unwanted guests try to guess your PIN code by randomly pressing digits)?

Yes, if you enter an invalid PIN code 5 times, the SmartLocks will automatically go into lockout mode. It will not accept any more codes and will only flick...

How do I know when the battery for the igloohome SmartLock is running out?

Each lock model has a different way of alerting the user to low battery status, you may check your product manual for more details. Also, whenever a Blueto...

How do igloohome SmartLocks prevent hacking?

There are a few features of our lock that prevent hackers from gaining access to your property: Advanced AES encryption is used for our software to ensure t...