Software Functionality

Does the igloohome app log out after a period of time?

If the app has been killed from your phone, it will automatically logout. If the app remains in your phone's background, it remains logged in until you...

What languages are available on the igloohome mobile app?

The igloohome mobile app is currently available in English, Mandarin, Japanese, Korean, Spanish, French, Bahasa Indonesia, Tieng Viet, Russian, German, Ital...

Does the igloohome SmartLock require internet connection?

igloohome locks work offline and do not require internet connection or a hub. However, internet connection is required on the phone running the igloohome ap...

What can the igloohome mobile app do?

The igloohome mobile app allows the user to: Pair and manage various locks in various home listings Perform Bluetooth Unlock Generate and manage PIN codes ...

Where can I download the igloohome mobile app?

The igloohome mobile app is available on the App Store for iPhone users, and on the Google Play store for Android users. Article Number: IHAPP1005 Fil...

Do I need to pay for the igloohome mobile app?

No, the igloohome mobile app is free to download and use. Airbnb hosts may wish to subscribe for auto-PIN code generation for guests at US$4.99* per month,...

Does the igloohome app work on all Android and iOS phones?

The app works on iOS11 and above, and Android 6 and above. Article Number: IHAPP1007 File Type: General Public (GP)

How do I check my igloohome app version?

To check your igloohome app version, go to Support Menu on the igloohome app. The app version is shown at the bottom of the page. Article Number: IHAPP...

How do I view Battery Status and Access Log?

 From Home > Select Lock Name > Click on Settings icon (4th icon on bottom tray) for Battery Status or Click on Logs icon (3rd icon on bottom tray) fo...

How can I check on the app when the batteries are due to be changed?

To view the battery status, select the Lock you wish to view and go to Settings tab (4th icon on bottom tray) on the app. Article Number: IHAPP1014 F...