Issues and Troubleshooting

PINs not working – igloochip Locks

To know if your lock is a legacy lock or part of our igloochip series, please check this article! If you have a legacy lock, please refer to this article fo...

Why isn't my Bluetooth unlock working?

There are a few reasons why Bluetooth unlock does not work You are not within the range of the lock for it to detect your phone's Bluetooth signal. En...

I’m receiving the ‘error’ message when I try to do something on the app. What can I do?

Close the app, open it and resume whatever you were trying to do. If this does not work, feel free to contact us via: Email: support@igloohome.co Contact n...

I do not have my phone and keys with me. What can I do?

You can use your PIN code to unlock your door in the event that you are unable to access the igloohome app. Article Number IHAPPIT1003 File Type Gene...

Why is the Bluetooth key missing from the Visits menu? (Guests)

If you no longer see your Bluetooth key, it may have expired, or the owner may have revoked your access. Article Number IHAPPIT1004 File Type Genera...

I've just changed my phone/lost my phone! How do I access the account that I have on my old phone that is connected to my lock?

Your igloohome account is not connected to the phone in any way and that only thing that you will need access the old account is the email (you used to sign...

I have changed to a new phone. How do I keep my existing PIN numbers?

Using your new phone, you may login with your account email and password on the igloohome mobile app. Important: Take note to logout from your old phone to...

PINs not working – Legacy Locks

To know if your lock is a legacy lock or part of our igloochip series, please check this article! If you have an igloochip version of the lock, please refer...