Can I use rechargeable batteries?
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to give an accurate estimation of ho...
Fri, 22 Jun, 2018 at 1:57 PM
What happens to the igloohome SmartLock during a power trip (ie. electrical blackout)?
As the igloohome SmartLock runs on batteries, it will work regardless of a power trip or blackout.
Fri, 22 Jun, 2018 at 1:58 PM
What if the front panel of the igloohome smart lock is smashed in?
If the front panel of the igloohome SmartLock is smashed in, you will still be able to gain access via your physical key.
Fri, 22 Jun, 2018 at 1:58 PM
What happens if I lose my physical key?
As with other door locks, you will have to engage the services of a locksmith to unlock your door if you lose your physical key. We recommend that you get y...
Fri, 22 Jun, 2018 at 2:01 PM
Is the igloohome SmartLock water-resistant?
Yes, the igloohome SmartLock is water-resistant but not water-proof. We areĀ IP54 (This protects it from tools and small wires greater than 1mm, as well as l...
Fri, 22 Jun, 2018 at 2:06 PM
Is there a physical key for the igloohome SmartLock?
Yes, installed models of igloohome locks can be opened by a physical key (each lock comes with 2 keys). We recommend carrying the key as it provides a b...
Fri, 22 Jun, 2018 at 2:08 PM
Are there any security features to ensure that hackers will not be able to unlock the door?
There are a few features of our lock that prevent hackers from gaining access to your property: Advanced AES encryption and server side architecture are ...
Fri, 22 Jun, 2018 at 2:09 PM
The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any feature which minimizes the risk of this happening?
igloohome locks come with a Decoy PIN code feature which allows you to enter up to 8 other digits before your actual PIN. This is optional, but will hel...
Fri, 22 Jun, 2018 at 2:09 PM
Is there a privacy lockout mode for me to lock the lock from the inside of the house, to prevent visitors who have the valid bluetooth key or PIN code from entering?
Privacy lockout mode is only available for our Mortise and Deadbolt 02 models. Mortise Press and hold the Open/Close button when the door is locked,...
Fri, 22 Jun, 2018 at 2:10 PM
What happens if I lose my smartphone?
If you lose your smartphone, use another phone to delete your lock from your old account, and pair it to a newly registered account. Then change the passwor...
Fri, 22 Jun, 2018 at 2:11 PM