There are a few reasons why you might face an error when resetting PIN codes.
The Bluetooth signal on your phone is unstable. In this case, switch the Bluetooth off and on, and attempt to pair again.
The internet connection on your phone is unstable. If you are connected to Wi-Fi, and your Wi-Fi signal is intermittent, consider using mobile data instead. Switch your data connection off and on, and attempt to pair again.
The OS on your Android device or iPhone has not been updated to the newest version. If possible, try to use another device to initiate pairing.
The app may be unresponsive. Restart the app and attempt to pair again.
The lock may not have been set to pairing mode.
If you continue to face problems with your lock, feel free to contact our 24hrs support team.
(Singapore) +65 3129 2464 (24 hours)
(USA) +1 929 224 0688 (24 hours)
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