There are a few reasons why Bluetooth unlock does not work

You are not within the range of the lock for it to detect your phone's Bluetooth signal. Ensure your phone is near the lock when attempting to unlock.
The Bluetooth signal is weak or intermittent. Switch your Bluetooth off and on, and attempt to unlock again.
The app is not responsive. Stop and restart the app on your phone and attempt to Bluetooth unlock again.
The battery level on the lock is low. Gain access to your property through other means (9V Jumpstart or Physical Key) and change new batteries.
Ensure that your Location Services is turned on.

If you continue facing issues with Bluetooth unlock, feel free to contact us via:
Contact number:
(Singapore) +65 3129 2464 (24 hours)
(USA) +1 929 224 0688 (24 hours)

Article NumberIHAPPIT1001
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