If you encounter the error message: "We encountered a problem changing the name of the lock. Please check your network settings and try again," you may be trying to change the name of your lock.

  1. Please ensure that you are using a name that is not already associated with any other lock.

  2. Please ensure that you are connected to strong Wifi. You may wish to try restarting your router.

If these still do not work, please contact us at support@igloohome.co